Privacy Policy

About Us:

Plumboz Ltd is a plumbing and heating company located in Bristol. We act as the data controller for any personal data we collect.
If you have any enquiries regarding data security and privacy, please reach out to us at: plumboz@hotmail.com
We reserve the right to update this policy periodically as we continue to enhance our services.

Information We Collect:

When you contact us to request or use our services, we will collect certain personal information, including your full name, address, email address (for service updates), telephone number (for service updates), and payment details. Additionally, we may collect:

Records of telephone conversations and email communications.
Details of the goods and services we provide to you.

How We Collect Your Information:

We may obtain your information from third parties, such as the letting agent through whom you first made contact to view the property. Alternatively, you may have provided this information directly.

How Your Information Will Be Used:

To create a contract between us.
To maintain financial records in compliance with HMRC regulations.
To manage and deliver our services to you.
To enhance and improve our services.

On What Grounds We Collect Your Information:

We collect your information for the following reasons:

It is necessary to provide our services to you efficiently and professionally.
It is legally required to fulfill our statutory obligations under regulations such as 'Building Regulations,' 'Gas Safe,' and 'local authorities.'
It is needed to register warranties with manufacturers for the products we install.

How Long We Retain Your Information:

We will retain your information for as long as necessary to fulfill the purposes outlined in this policy. In general, we will keep your information for the following periods:

For the duration required to comply with HMRC and regulatory requirements for financial record-keeping.
For tenants, if a letting agent or landlord has provided the necessary details, we will only retain this information until we are notified of a change in occupancy.
Payment details will be processed on a job-by-job basis and confirmed through our secure provider. These will not be stored on our system. This ensures the security of our travel, scheduling, and material costs, rather than serving as a deposit. Except as required by law or regulation, we will not retain your information beyond these necessary periods.

Who We Will Share Your Information With:

We will never sell your information to any third party.
We may share your information with third parties in the following circumstances:
To fulfill our obligations with governing bodies, such as notifying building regulations departments and Gas Safe. If you purchase a product from us with a manufacturer’s guarantee, we will share your details as needed to honor your warranty rights.
With our professional advisors.
With law enforcement agencies, courts, regulators, or other government authorities, if we believe it is necessary to comply with legal or regulatory obligations, or to protect our rights.
With debt collection services, should you fail to pay for work completed under our contract.

Transferring or Processing Your Information Outside of the EU:

We store and back up records using software providers whose servers are located outside the EU. To protect your information, we have received assurances that these providers comply with GDPR standards.

Your Rights:

This Privacy Notice is provided to inform you of your rights regarding your personal data.
Access – You have the right to request access to the information we hold about you.
Correction – You can request corrections to any information we hold that is incorrect.
To Be Forgotten – You have the right to request that we erase your information. We will comply if it is no longer necessary for the purpose it was originally collected for or if we are not legally required to retain it.
Restriction of Processing – You can request that we restrict the processing of your data. We will comply if there is no longer a legitimate interest or legal obligation to process it.
Data Portability – You have the right to receive your data in a standard, commonly used format.
Objection (Opt-Out) – You can request that we stop using your data for direct marketing purposes, and we will comply with your request.